Q1. How to order?
Please send us your purchase order by Email or Fax,or you can ask us to send you Proforma Invoice for your order
Q2: Can I use my own logo/design?
Yes! Custom embroidery is our specialty. Send vector files (AI/EPS preferred) or high-res images. Free digitization & virtual proof! Upload your design for a quote.
Q3: How do you ensure quality?
We have over 35 imported Japanese Tajima machines, more than 5 quality inspection personnel, strict quality control, durable pins and color fastness. We ship after full inspection and can produce samples for quality inspection
Q4: What's your production time?
8-15 days after deposit & approval. Depends on order size/complexity. Rush service available – ask us!
Q5: What fabrics can you embroider?
All common fabrics: cotton, polyester, denim, knits, leather & more. Send your fabric – we test for perfect results.
Q6: Are you a certified factory?
Yes! A factory with multiple certifications such as ISO 9001,BSCI,SEDEX,RoHs Professional standards guaranteed. Certificates available upon request.
Q7: What's your minimum order quantity (MOQ)?
Competitive MOQs! Standard designs: 10 pcs. Custom designs: 50 pcs+. Contact us for flexible options!
Q8. How long and how to get sample from us ?
1) If you need some sample to test, we can make as per your request,please provide us PDF or
AI file, freight to destination and sample charge with your your own logo is at buyer's cost.
2) Lead time for making sample:about 7 days
3) freight and sample charge depend on your country and process.
Q9. What is the payment terms for sample cost and order amount?
For sample, we accept the payment sent by West Union, Paypal, for orders, we can accept T/T.